LEGAL AREA

Terms and conditions of sale

Date of publication on the site and entry into force [1 October 2018]

1. Object
1. These general conditions of sale (hereinafter also the " Conditions ") apply to the purchase of "Gioielleria Maiocchi A. E CSNC Milano" brand products (hereinafter " Products " or in the singular " Product ") made through the site e-commerce www.maiocchistore.it (hereinafter the " Site ") by users who qualify as "Consumers" pursuant to the following article 1.2. The Site, owned by Gioielleria Gioielleria Maiocchi A. E CSNC Milano, with registered office in Treviglio Via Lodovico il Moro, 3 - 20143 Milano - Italy, Tax Code and VAT number no. 13315740152 (hereinafter “ Owner ” or “ Gioielleria Maiocchi A. E CSNC Milano ”), is managed by Gioielleria Maiocchi A. E CSNC Milano, with registered office in Via Lodovico il Moro, 3 - 20143 Milano - Italy, Tax Code and Partita VAT no. 13315740152 (hereinafter “ Gioielleria Maiocchi A. E CSNC Milano ”).
2. Gioielleria Maiocchi A. E CSNC Milano deals in its own name and on its own behalf with the sale of the Products through the Site. Purchases of the Products made through the Site will see Gioielleria Maiocchi A. E CSNC Milano as parties, as seller (hereinafter the "Seller ”) and the person who purchases one or more Products for purposes not related to his entrepreneurial, commercial, artisanal or professional activity, as a buyer (hereinafter the “Consumer”). Seller and Consumer will hereinafter be collectively referred to as the “Parties”.
3. The Owner is not a party to these Conditions, but the owner of the rights to the domain name of the Site, the logos and trademarks relating to the Products presented on the Site, as well as the copyright on the contents of the Site.
4. Any communication from the Consumer connected and/or relating to the purchase of the Products - including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. – must be sent to Gioielleria Maiocchi A. E CSNC Milano, at the addresses and in the manner indicated on the Site and to the email address maiocchi@maiocchi.it.
5. Each purchase is governed by these Conditions in the version that will be published on the Site at the time the order is sent by the Consumer.
6. The Site is dedicated to retail sales and as such is intended for the exclusive use of Consumers. Persons who are not Consumers are therefore invited not to execute purchase orders. For any purchases, they can contact the Owner at the following email address maiocchi@maiocchi.it. If one or more sales are made to a person who cannot be classified as a Consumer, these Conditions will apply in any case but, in derogation of the provisions:

   a) the buyer will not be granted the right of withdrawal referred to in article 10;

   b) the buyer will not be able to benefit from the guarantee on the Products indicated in article 8;

   c) the buyer will not be granted any other protections provided for the Consumer in these Conditions, which represent or comply with mandatory provisions of law;

   d) the sales contract concluded between the Seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention of 1980.

7. At the same time as transmitting the purchase order, the Consumer accepts that confirmation of the information relating to the order placed and these Conditions will be sent to him via email to the address communicated by him during registration on the Site or during the purchase process.
8. To be able to make purchases through the Site, the Consumer must be of age (18 years) and have the capacity to act, which the Consumer declares to possess.
9. Any costs for the Internet connection to the Site, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.

 

1. Characteristics of the Products and their availability in the different geographical areas
1. The Products are sold with the characteristics described on the Site and according to the Conditions published on the Site at the time the order is sent by the Consumer, to the exclusion of any other condition or term.
2. The Seller reserves the right to modify these Conditions at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply solely to sales concluded on or after from that date.
3. The prices, the Products on sale on the Site and/or their characteristics may be subject to change without notice. These changes only apply to orders not yet confirmed on the date of the change itself. In any case, before sending the purchase order pursuant to Article 3 below, the Consumer is invited to check the final sales price.
4. The Site can be accessed from all over the world. However, the Products available on the Site can be purchased exclusively by users who request delivery in one of the States indicated on the Site.

 

1. Method of purchasing the Products and completion of the contract
1. To conclude the purchase contract on the Site, you must complete the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.
2. Before proceeding with the purchase of a Product, the Consumer will be asked to carefully read these Conditions and the Information on the right of withdrawal, as well as print a copy for personal use.
3. In the order form, displayed immediately before the conclusion of the purchase contract, we will provide summary information about the essential characteristics of the Product you wish to purchase, the price (including all applicable taxes or duties) and shipping costs.
4. The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
5. The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law.
6. The transmission of the order form implies the obligation to pay the indicated price.
7. The transmission of the order form implies the obligation to pay the indicated price.
8. The language available to conclude the contract with the Seller is Italian/English
9. The Seller may not process purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect. Likewise, this may happen in the event of unavailability of the Products. In these cases, we will inform the Consumer by email that the contract is not concluded and that the Seller has not followed up on the purchase order, specifying the reasons.
10. The electronic transmission of the order form entails the unconditional acceptance and commitment of the Consumer to observe these Conditions in relations with the Seller.
11. Furthermore, by transmitting the order form the Consumer confirms that he knows and accepts the additional information contained on the Site, including: the Privacy Policy and the Information on the Right of Withdrawal.
12. Once the contract is concluded, the Seller will send the Consumer, by email, a receipt of the purchase order, containing these Conditions and the summary document on the Right of Withdrawal.

 

1. Product selection and purchase procedure
1. The Products presented on the Site can be purchased by selecting the Products of interest to the Consumer and placing them in the appropriate virtual shopping cart. Once the selection of the Products has been completed, to purchase the Products included in the cart, the Consumer will be invited to (i) register on the Site, providing the requested data, or (ii) to log in, if the Consumer is already registered or (iii) to provide your data in order to complete the order and allow the completion of the contract. If the data indicated in the order are different from those provided during registration on the Site, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the Selected products, the billing address and, optionally, a telephone number where you can be contacted for any communications relating to the purchase made. The Consumer will see a summary of the order to be executed, the contents of which he will be able to modify: therefore, the Consumer, after careful reading, must expressly approve these Conditions, through the appropriate flag (check-box) present on the Site and finally, he will requested the Consumer to confirm his order, which will thus be definitively sent to the Seller and will produce the effects described in the previous Article 3 of these Conditions. The Consumer will also be asked to choose the shipping method and payment method from those available.
2. If during the Product selection procedure on the Site referred to in the previous Article 4.1, the Consumer finds that the price of one or more of the Products he intends to select for the subsequent purchase is clearly lower than that normally applied, net of any discounts and/or promotions in force at that time, due to an obvious technical problem occurring on the Site, please do not complete your purchase order and report the aforementioned technical error to Customer Service by sending an email to the following address email maiocchi@maiocchi.it.
3. By placing an order for customized products, the customer agrees to:

 

1. Delivery of goods and acceptance
1. The Site indicates the availability of the Products and delivery times, however, such information is to be considered purely indicative and not binding for the Seller.
2. The Seller undertakes to respect, as far as possible, the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum of 30 (thirty) days starting from the day following that on which the Consumer has sent the order. In the event of failure to execute the order by the Seller, the Seller will refund any sums already paid by the Consumer for the payment of the Product pursuant to the following Article 5. If the Consumer has chosen the bank transfer as the payment method, the delivery term will start from receipt of the consideration by the Seller.
3. The Products will be shipped according to the methods selected by the Consumer, among those available and indicated on the Site at the time the order is sent. The Consumer undertakes to promptly and in the shortest possible period check that the delivery includes all and only the Products purchased and to promptly inform the Seller of any defects in the Products received or their discrepancies with the order placed, according to the procedure referred to in the following Article 8 of these Conditions; otherwise the Products will be considered accepted. If the packaging or wrapping of the Products ordered by the Consumer were to arrive at their destination objectively damaged, the Consumer is invited to refuse delivery by the carrier/shipper or to accept delivery "with reservation".

 

1. Prices, shipping costs, duties and taxes
1. The price of the Products is that indicated on the Site at the time the order is sent by the Consumer. Prices include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include shipping costs, which the Consumer undertakes to pay to the Seller in addition to the price indicated on the Site.
2. The Consumer must pay the Seller the total price, as reported in the order sent by the Consumer.
3. If the Products are delivered to a country not belonging to the European Union, the total price indicated in the order, including indirect taxes (if applicable) is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order, in accordance with the provisions of the law of the country in which the Products will be delivered. The Consumer is invited to inquire with the competent bodies of their country of residence or destination of the Products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the Products.
4. Any further costs, charges, taxes and/or duties that a given country may apply, for any reason, to the Products ordered under these Conditions are the sole responsibility of the Consumer.
5. The Consumer declares that failure to know the costs, charges, duties, taxes and/or taxes referred to in the previous Articles, at the time of sending an order to the Seller, cannot constitute cause for termination of this contract and cannot in any case in no way charge the aforementioned charges to the Seller.

 

1. Payments
1. Payment of the price of the Products purchased through the Site must be made within the essential term of 10 (ten) days starting from the date of transmission of the order to the Seller. The Consumer expressly accepts that the execution of the contract by the Seller will begin when the price of the purchased Product(s) is credited to the Seller's current account.
2. Payment can be made by credit card or via PayPal, under the conditions described below. The Seller may provide additional payment methods, indicating them in the payments section of the Site.
3. If the payment is made by credit card, the Consumer will be transferred to a protected site and the credit card details will be communicated directly to Paypal, the operator who handles payments on behalf of the Seller. The data transmitted will be sent in protected mode, through the encrypted transfer of data that is not accessible to the Seller or the Owner.
4. If payment is made by bank transfer to the Seller, the Consumer must indicate the "Swift" and "IBAN" codes reported in the order, as well as the order number.
5. The Seller will promptly send to the Consumer, if required by applicable law, in electronic format via email to the address declared by the same, the tax receipt relating to the purchase made, if the Products purchased are intended to be delivered in Italian territory, or attached in paper format to the Products purchased, in all other cases.

 

1. Legal guarantee of conformity of the Seller, reporting of defects of conformity and interventions under warranty
1. Pursuant to and for the purposes of the European Directive 44/99/EC and the Italian Legislative Decree no. 206/2005 (hereinafter "Consumer Code"), the Seller guarantees the Consumer that the Products will be free from design and material defects as well as compliant with the descriptions published on the Site for a period of 2 (two) years from the date of delivery of Products to the Consumer. The application of any guarantee is excluded in the event of use of the Product that does not conform to that of the Product and to the relevant instructions/warnings provided by the Seller and/or the Owner, or reported in the illustrative reference documentation, tags or labels. .
2. Under penalty of forfeiture of this guarantee, the Consumer has the burden of reporting any defects and non-conformities no later than 2 (two) months from discovery, by writing to the Seller, by email at maiocchi@maiocchi.it, indicating the defect and/or non-conformity found, as well as at least one photograph of the Product, the copy of the order sent by the Seller and/or the tax receipt, as well as any other information useful to the Seller for the correct identification of the sale made.
3. Following receipt of the complaint and the related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer through the Owner's assistance service and, after having carried out quality checks aimed at verifying the actual non-conformity of the Product, will decide whether to authorize the return of the Products by providing the Consumer with feedback, containing the instructions for making the return, via e-mail to the address provided by the latter during the registration process on the Site or when transmitting the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Owner has authorized the return must be returned by the Consumer, together with a copy of the return authorization communication, within 30 (thirty) days of reporting the defect or non-conformity, to the following address: maiocchi@maiocchi.it .
4. In the event of defects or non-conformity, the Consumer will have the right to have the Product restored to conformity by the Seller, through repair or replacement, or to alternative remedies in the cases expressly provided for by the art. 130 of Legislative Decree no. 206/2005. If the Seller has undertaken to refund the Consumer the price paid, the refund will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. It will be the Consumer's responsibility to communicate to the Seller, again via email to the address maiocchi@maiocchi.it, the bank details to make the bank transfer in his favor and to ensure that the Seller is in a position to be able to return the sum due.

 

1. Liability for damage caused by defective products

As regards any damage caused by defects in the Products, the provisions of the European Directive 85/374/EEC and the Consumer Code apply.

1. Right of withdrawal
1. Without prejudice to the exceptions referred to in Article 59 of the Consumer Code, the Consumer is granted the right to withdraw from any contract concluded pursuant to these Conditions, without having to provide any reason and without any penalty, within a period of 14 (fourteen ) days from when (i) the Product was delivered or (ii) in the case of purchasing multiple Products delivered separately with a single order, the last product was delivered.
2. To exercise the right of withdrawal, the Consumer must inform the Seller, before the deadline referred to in the previous Article 10.1, of his decision by accessing the dedicated section at the following link: www.maiocchistore.it, if he is not registered on the Site, by accessing the dedicated page and entering the order number and the email with which you made the purchase. Alternatively, the Consumer can send an explicit declaration to the Seller via the contact form or to the email address maiocchi@maiocchi.it, of his decision to withdraw.
3. Following the provisions of the previous Article 10.2, the Consumer will receive an email confirming the exercise of the withdrawal, containing, in the event that he has already received the ordered product in the meantime, the return form to be included in the package, and the instructions for proceed with the return of the product, to be sent no later than the following 14 days to Gioielleria Maiocchi A. E CSNC Milano.
4. If the Consumer has received the product, he is required to return it to without undue delay and, in any case, within 14 days from the day on which he communicated the withdrawal. The deadline is met if the Consumer returns the goods before the expiry of the 14 day period. The risks and direct costs of returning the goods, as well as proof of this, will be borne by the Consumer. If the Consumer exercises the withdrawal via the site, before confirming the withdrawal request, the cost for returning the goods will be indicated to him, if he wishes to use the return service offered by the site.
5. In the event of withdrawal, the Consumer will be refunded the payments he has made, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of standard delivery offered), without undue delay and , in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests the refund using a different payment method, in which case any additional costs deriving from the different payment method will be borne by the Consumer. The refund may be suspended until receipt of the goods or until the Consumer demonstrates that he has sent the goods back, whichever is earlier.
6. The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including unaltered labels and tags attached to the product) , not accompanied by the attached instructions/notes/manuals, the original packages and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the goods, and will be entitled to a refund of the amount equal to the residual value of the Product . To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning and to cover the original packaging of the Products with other protective packaging that preserves their integrity and protects them. during transportation.

 

NOTE : the order concerning Products made or adapted based on the specific indications of the Consumer or, in other words, customized products, does not provide the Consumer with any right of withdrawal pursuant to art. 59 of the Consumer Code.

1. Intellectual property rights
1. All intellectual property rights relating to brands, names, as well as any distinctive sign, name, image, photograph, written text or graphic used on the Site or relating to the Products are the property of the Owner.

 

1. Consumer data and privacy protection
1. In order to proceed with the registration, the forwarding of the order and therefore the conclusion of the contract on the basis of these Conditions, some personal data is requested from the Consumer through the Site. The Consumer acknowledges that the personal data provided will be recorded and processed by the Seller and the Owner, in accordance with and in compliance with Regulation (EU) 2016/679 relating to the protection of natural persons with regard to the processing of personal data, as well as free movement of such data, to execute each purchase made through the Site and, subject to your consent, for any further activities as indicated in the specific Privacy Policy provided to the Consumer through the Site at the time of registration.
2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and truthful.
3. The Consumer may at any time update and/or modify their personal data provided to the Seller through the specific "My Account" section of the Site accessible after authentication.
4. For any further information on how the Consumer's personal data is processed, please access the Privacy Policy section.

 

1. Safety
1. Although the Seller adopts measures aimed at protecting personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Site, even after the Consumer has authenticated (login), is not accessible or viewable by unauthorized third parties.
2. The Seller, with regard to data relating to credit card payments, uses the services of the Paypal company which adopts technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web. Please refer to the Company's website for further information on the security systems they adopt.

 

1. Applicable law, conciliation attempt and competent court
1. Each sales contract concluded between the Seller and Consumers pursuant to these Conditions will be governed and interpreted in accordance with Italian laws and in particular by the Consumer Code, with specific reference to the legislation on distance contracts and by the legislative decree of 9 April 2003 n. 70 on some without prejudice to any rights attributed to Consumers by mandatory provisions of law in force in the latter's State.
2. In the event of disputes between the Seller and a Consumer, we guarantee from now on our participation in an attempt at friendly conciliation that each Consumer can promote before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way on the internet. For more information on the RisolviOnline regulation or to send a conciliation request, access www.risolvionline.com (http://www.risolvionline.com).
3. As an alternative to the conciliation attempt referred to in the previous Article 14.2, the Consumer also has the right to access the European Online Dispute Resolution platform (the European ODR Platform) for the resolution of any dispute between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Commission, in compliance with Directive 2013/11/EU and EU Regulation no. 524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and fair extrajudicial resolution of disputes concerning contractual obligations arising from online sales or service contracts between a consumer resident in the Union and a professional established in the Union through the intervention of an ADR (alternative dispute resolution) body that has joined it, selectable from a specific list available there. For more information on the European ODR Platform or to start, through the latter, an alternative resolution procedure for a dispute relating to this contract, access the following link: http://ec.europa.eu/odr (http:// ec.europa.eu/odr). The Seller's email address to be indicated on the European ODR Platform is the following: maiocchi@maiocchi.it.
4. If the conciliation attempt referred to in the previous Article 14.2 or 14.3 is not adhered to or if this attempt has a negative outcome, the dispute will be referred to the judge of the place of residence or domicile of the Consumer.

Information pursuant to Article 13 of Regulation (EU) 2016/679 (“GDPR”)

Maiocchi A. Jewelery and CSNC Milan. (“ Gioielleria Maiocchi A. E CSNC Milano ”), welcomes you to the website www.maiocchistore.it (the “ Site ”).

Gioielleria Maiocchi A. E CSNC Milano invites you to pay attention to the following information, issued pursuant to Article 13 of Regulation (EU) 2016/679 relating to the protection of natural persons with regard to the processing of personal data, as well as the free movement of such data (“ GPDR ”).

This document constitutes the sole information of Gioielleria Maiocchi A. E CSNC Milano and contains the description of all the treatments carried out by Gioielleria Maiocchi A. E CSNC Milano towards its customers through the Site or at the points of sale.

The purpose of the processing pursued from time to time by Gioielleria Maiocchi A. E CSNC Milano will depend on the service requested by you, as better indicated in this document.

• 1. Who is the Data Controller

 

The Data Controller is Gioielleria Maiocchi A. E CSNC Milano, with registered office in Via Lodovico il Moro, 3 - 20143 Milano - Italy, Tax Code and VAT number no. 13315740152, email address maiocchi@maiocchi.it (the “ Owner ”).

For the processing purposes referred to in paragraph 3.1. (Sale of goods and services, after-sales assistance and execution of your requests, as well as fulfillment of legal obligations) the data controller is Gioielleria Maiocchi A. E CSNC Milano, with registered office in Via Lodovico il Moro, 3 - 20143 Milan - Italy , Tax Code and VAT number no. 13315740152, email address maiocchi@maiocchi.it.

• 2. What personal data we process

 

For the purposes indicated in this information, in compliance with your choices and your willingness to give consent where requested, the Data Controller will process the following personal data:

• - personal data: name, surname and date of birth;
• - contact details: address, telephone number and email;
• - data relating to your purchases (date and place, number, type and characteristics of the products purchased) and consumption preferences.

 

• 3. Purpose of processing and legal basis

 

This paragraph 3 contains a description of the possible processing purposes pursued by the Company depending on the service requested by you.

• 1. Sale of goods and services, after-sales assistance and execution of your requests, as well as fulfillment of legal obligations

 

In the event that you decide to purchase a product or service at any of the Company's direct sales points or through the Site, your personal data will be processed with the sole purpose of managing the sale and the obligations connected to it and therefore to carry out all order management activities (including administrative management of the contract, shipping of products, management of payments, credits and any disputes and prevention of fraud), as well as those required by law.

If you require after-sales assistance , for purchases through the Site and/or at a direct point of sale, or make any other request to the Company, you can contact Customer Service in the manner indicated at the following link: https://test-Gioielleria Maiocchi. luxmadein.com/it/customer-service . The personal data communicated by you will be processed exclusively to respond to your requests.

The provision of your personal data for the purposes indicated above is mandatory. Consequently, any refusal to provide the data will make it impossible for the Company to satisfy your requests or conclude the sales contract for its products/services.

To pursue the purposes referred to in this paragraph 3.1, the Company does not require your specific consent.

Your personal data will be processed for the time necessary to conclude and manage the contract, as well as to manage subsequent requests relating to after-sales assistance.

Subsequently, your personal data will be stored for 10 years from the conclusion of the contract in line with the limitation period provided for by the applicable legislation.

• 2. Sending the newsletter

 

By filling in the appropriate section available on the homepage of Site, you can subscribe to the Gioielleria Maiocchi A. E CSNC Milano newsletter in order to be updated on the products and services offered.

In this case, the newsletter will be sent to your email address for the sole purpose of fulfilling your request to stay informed about Gioielleria Maiocchi A. E CSNC Milano news and does not require your consent. In any case, upon receipt of each newsletter, you can easily object to the sending of further communications by Gioielleria Maiocchi A. E CSNC Milano.

Your personal data will be processed until you decide to unsubscribe from the newsletter using the " unsubscribe " link present in all our electronic commercial communications, or by contacting Gioielleria Maiocchi A. E CSNC Milano at the email address indicated in paragraph 1 above .

• 3. Marketing activities

 

If you wish to be updated on the latest news on the products and services offered by Gioielleria Maiocchi A. E CSNC Milano, you can join our marketing initiatives, thus allowing Gioielleria Maiocchi A. E CSNC Milano to send you the newsletter and/or information material, advertising and/or promotional, as well as inviting you to commercial events.

Participation in the marketing initiatives of Gioielleria Maiocchi A. E CSNC Milano is possible via the Site and by providing some of your personal data and, in particular, your contact details (email, telephone number, address). In this regard, we invite you to provide only the contact details on which you wish to be contacted.

To allow us to contact you by telephone or at your address, you will need to give your consent.

The sending of communications to your email address does not require the expression of your consent based on the legitimate interest of Gioielleria Maiocchi A. E CSNC Milano, it being understood that you can, upon receipt of each email communication, easily object to the sending of further communications from Gioielleria Maiocchi A. E CSNC Milano.

Participation in marketing initiatives remains optional and your refusal will not entail any consequences regarding the carrying out of further activities requested by you (for example, the purchase of a product), but will prevent Gioielleria Maiocchi A. E CSNC Milano from keep you updated on the latest news on the products and services offered.

Your contact details, necessary to send you news of the products and services offered by Gioielleria Maiocchi A. E CSNC Milano, will be kept for a maximum period of 7 years from your last purchase and upon expiration of this period, such data will be automatically deleted, or made anonymous permanently.

Right to object to direct marketing activities
We inform you that, at any time, you have the right to object to direct marketing activities by contacting Gioielleria Maiocchi A. E CSNC Milano at the email address indicated in paragraph 1 of this Information. In any case, upon receipt of any communication by email, you can easily object to the sending of further communications by Gioielleria Maiocchi A. E CSNC Milano.

• 4. Profiling activities

 

Gioielleria Maiocchi A. E CSNC Milano may also analyze your consumption habits and choices in order to send you personalized marketing communications. To allow Gioielleria Maiocchi A. E CSNC Milano to carry out the profiling activity, your express consent is required, which can be given via the Site.
Acceptance of the profiling activity is optional and its refusal will not entail any consequences regarding the carrying out of the further activities requested by you (for example, the purchase of a product or the sending of the newsletter).

Your personal data will be stored for a maximum period of 7 years and upon expiration of this period such data will be automatically deleted, or made permanently anonymous.

Right to object to profiling
We inform you that, at any time, you have the right to object to profiling by contacting Gioielleria Maiocchi A. E CSNC Milano at the email address indicated in paragraph 1 of this Information.

• 5. How your personal data will be processed

 

The processing of your personal data will take place, in compliance with the provisions of the GDPR, using paper, IT and telematic tools, with logic strictly related to the purposes indicated and, in any case, with methods suitable to guarantee its security and confidentiality in compliance with the provisions established. from Article 32 GDPR.

• 6. To which subjects your personal data may be communicated and who can gain knowledge of it

 

For the pursuit of the purposes described in the previous paragraph 3, your personal data will be known to the employees, similar personnel and collaborators of the Data Controller, who will operate as specifically appointed persons authorized to process personal data.

Furthermore, your personal data will be processed by third parties belonging, by way of example, to the following categories:

• a) subjects that the Company uses to provide the requested services;
• b) supervisory and control authorities and bodies and in general subjects, public or private, with public-related functions;
• c) subjects who take care of administrative and fiscal obligations for the Company;
• d) other controlled or associated companies;
• e) entities that provide services for the management of the Gioielleria Maiocchi A. E CSNC Milano information system and the telecommunications networks;
• f) subjects who carry out control, audit and certification obligations of the activities carried out by the Company.

 

The subjects belonging to the above categories operate, in some cases, in total autonomy as separate Data Controllers, in other cases, as Data Processors specifically appointed by the Data Controller in compliance with Article 28 GDPR.

The complete and updated list of subjects to whom your personal data may be communicated can be requested at the registered office of the Data Controller.

The personal data processed by the Data Controller are not disclosed.

The processing provided for in this information does not involve the transfer of your personal data outside the European Union.

In any case, the Data Controller guarantees you that if transfers are to be made, these will take place in compliance with standard data protection clauses adopted by the Commission, in compliance with Article 46 GDPR, which ensure protection equivalent to that provided for by the GDPR.

• 7. What rights do you have as an interested party

 

In relation to the processing described in this Information, as an interested party you may, under the conditions established by the GDPR, exercise the rights established by articles 15 to 21 of the GDPR and, in particular, the following rights:

• right of access – article 15 GDPR: right to obtain confirmation as to whether or not personal data concerning you is being processed and, in this case, obtain access to your personal data – including a copy of the same – and communication , among others, the following information:
• a) purpose of the processing
• b) categories of personal data processed
• c) recipients to whom these have been or will be communicated
• d) data retention period or criteria used
• e) rights of the interested party (rectification, deletion of personal data, limitation of processing and right to object to processing
• f) right to lodge a complaint
• g) right to receive information on the origin of my personal data if they have not been collected from the interested party
• h) the existence of an automated decision-making process, including profiling;
• right of rectification – article 16 GDPR: right to obtain, without unjustified delay, the rectification of inaccurate personal data concerning you and/or the integration of incomplete personal data;
• right to cancellation ( right to be forgotten ) – article 17 GDPR: right to obtain, without unjustified delay, the cancellation of personal data concerning you, when:
• a) the data are no longer necessary with respect to the purposes for which they were collected or otherwise processed;
• b) you have revoked your consent and there is no other legal basis for the processing;
• c) you have successfully objected to the processing of your personal data;
• d) the data have been processed unlawfully,
• e) the data must be deleted to comply with a legal obligation;
• f) the personal data were collected in relation to the offer of information society services referred to in Article 8, paragraph 1, GDPR.

The right to erasure does not apply to the extent that processing is necessary for the fulfillment of a legal obligation or for the performance of a task carried out in the public interest or for the establishment, exercise or defense of a right. in court.

• right to limit processing – article 18 GDPR: right to obtain limitation of processing, when:
• a) the interested party disputes the accuracy of the personal data;
• b) the processing is unlawful and the interested party opposes the deletion of the personal data and instead requests that their use be limited
• c) the personal data are necessary for the interested party to ascertain, exercise or defend a right in court;
• d) the interested party has objected to the processing pursuant to Article 21, paragraph 1, pending verification of the possible prevalence of the legitimate reasons of the data controller with respect to those of the interested party.
• right to data portability – article 20 GDPR: right to receive, in a structured format, commonly used and readable by an automatic device, the personal data concerning you provided to the Data Controller and the right to transmit them to another data controller without impediments, if the processing is based on consent and is carried out by automated means. Furthermore, the right to have your personal data transmitted directly from the Data Controller to another data controller if this is technically feasible;
• right of opposition – article 21 GDPR: right to object, at any time, to the processing of personal data concerning you based on the condition of legitimacy of legitimate interest, including profiling, unless there are legitimate reasons for the Data Controller to continue the processing which prevail over the interests, rights and freedoms of the interested party or for the establishment, exercise or defense of a right in court.

Furthermore, the right to object at any time to processing if personal data is processed for direct marketing purposes, including profiling, to the extent it is connected to such direct marketing.

• lodge a complaint with the Guarantor Authority for the protection of personal data, Piazza di Montecitorio n. 121, 00186, Rome (RM).

The above rights can be exercised by contacting the Data Controller at the addresses indicated in paragraph 1.

The Data Controller will take care of your request and provide you, without unjustified delay and, in any case, at the latest within one month of receiving it, the information relating to the action taken regarding your request.

The exercise of your rights as an interested party is free pursuant to Article 12 GDPR. However, in the case of manifestly unfounded or excessive requests, also due to their repetitiveness, the Owner may charge you a reasonable fee, in light of the administrative costs incurred to manage your request, or deny satisfaction of your request.

Finally, we inform you that the Data Controller may request further information necessary to confirm the identity of the interested party.

Policy on the right of withdrawal

You have the right to withdraw from the contract, without giving reasons, within 14 days from when you or a third party appointed by you (i) received the product or (ii) in the case of purchasing multiple products delivered separately in a single order, received the latest product.

HOW TO MAKE A RETURN

To exercise the right of withdrawal, you should inform Gioielleria Maiocchi A. E CSNC Milano, with registered office in
Via Lodovico il Moro, 3 - 20143 Milan - Italy, Tax Code and VAT number no. 13315740152 (hereinafter “Gioielleria Maiocchi A. E CSNC Milano”), of your decision by accessing the “My returns” section of your Account or, if you are not a registered user, by accessing the dedicated page and entering the order number and the email with which you made the purchase. Follow the instructions to complete the online return request, and you will then receive a withdrawal confirmation email, containing the return form to include in the package and the instructions for returning the product. Remember to include the completed return form in the package together with the product and send it to the address provided.

To respect the withdrawal deadline, it is sufficient to send the request via the form before the withdrawal period expires.

As an alternative to the online return you can send an explicit declaration to Gioielleria Maiocchi A. E CSNC Milano via the contact form or to the email address maiocchi@maiocchi.it, of your decision to withdraw using the attached standard withdrawal form and follow the instructions referred to in the withdrawal confirmation email that you will receive from Gioielleria Maiocchi A. E CSNC Milano.

If you withdraw, you will be refunded the payments you have made, including delivery costs (with the exception of additional costs resulting from your possible choice of a type of delivery different from the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from when Gioielleria Maiocchi A. E CSNC Milano receives your decision to withdraw. These refunds will be made using the same payment method used by you for the initial transaction, unless you request the refund using a different payment method, in which case any additional costs deriving from the different payment method chosen by you will be your responsibility. . The refund may be suspended until receipt of the goods or until you demonstrate that you have sent the goods back, whichever is earlier.

If you have received the product, please return it to Gioielleria Maiocchi A. E CSNC Milano without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if you send the goods back before the 14 day period has expired. The direct costs for returning the goods will be at your expense. If you exercise the withdrawal through the site using the return service offered by the site, before confirming the withdrawal request you will be shown the transport cost for returning the goods.

You are only responsible for diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

NOTE : the order concerning Products made or adapted based on the specific indications of the Consumer or, in other words, customized products, does not provide the Consumer with any right of withdrawal pursuant to art. 59 of the Consumer Code.

LEGAL WARRANTY - Returned due to defect or non-compliance

In case of defects and/or non-compliance your request will be handled by Gioielleria Maiocchi A. E CSNC Milano.

You will have the right to have the product restored to conformity, through repair or replacement, or to alternative remedies in the cases expressly provided for by the art. 130 of Legislative Decree no. 206/2005.

If you have received a non-compliant, incorrect, defective or damaged product, you can request repair or replacement or refund of the product no later than 2 (two) months from discovery. Pursuant to and for the purposes of the European Directive 44/99/EC and the articles. 128 et seq. of the Italian Legislative Decree n. 206/2005 (Consumer Code), the products you have purchased are covered by the legal guarantee of conformity, which covers defects in conformity of the products for a maximum period of 24 (twenty-four) months from the relative delivery.

In such cases, please indicate this reason as the reason for the return during the online return request, to be carried out in the same way as described in the previous paragraphs. You will be asked to upload one or more images relating to the defect found and you will receive a confirmation email with instructions for shipping. The authorization to return the product will in no way constitute recognition of non-conformity, the existence of which must be ascertained by us following the return.

We reserve the right to proceed with the refund of the defective item only after having carried out the appropriate quality checks, to verify the actual non-conformity of the returned product.

In the event that the non-conformity of the product is ascertained, we will make the refund with the same payment method used for the purchase (credit card, prepaid, PayPal, etc.) or by bank transfer.

Cookie Policy

In accordance with the provision of the Guarantor for the Protection of Personal Data (hereinafter, the " Guarantor ") of 8.5.2014, containing the identification of simplified methods for the information and the acquisition of consent for the use of cookies (hereinafter , the " Cookie Provision "), Gioielleria Maiocchi A. E CSNC Milano, with registered office in Via Lodovico il Moro, 3 - 20143 Milano - Italy, Tax Code and VAT number no. 03059970164 (hereinafter “ Gioielleria Maiocchi A. E CSNC Milano ”) intends to inform the user of the following.

This document constitutes an integral part of the Privacy Policy, which can be consulted in the "Legal Area" section of the site.

The website www.maiocchistore.it (hereinafter the " Site ") uses cookies to improve your browsing experience.

What are cookies?

Cookies are small text strings that the websites visited by the user can send to his terminal (usually to the browser), where they are stored before being re-transmitted to the same sites at the next visit by the same user.

To order products on the Site, cookies must be enabled. The user who does not wish to accept cookies can still browse the site and use it for research purposes. In most browsers, cookies are enabled, at the bottom you can find the information necessary to change the cookie settings on each browser.

It is important to point out that, while browsing the Internet, the user can receive two different types of cookies:

• those of the same site visited by the user (so-called “first-party cookies”); and/or
• those of different sites or web servers (so-called "third-party cookies").

Cookies, however, can be further distinguished based on the purposes for which they are used: some allow better navigation, memorizing some user choices with respect to specific configurations (so-called "technical cookies"), while others allow monitoring the navigation of the the user also for the purpose of sending advertising and/or offering services in line with his preferences (so-called "profiling cookies").

Cookies can perform various functions, such as allowing you to navigate between the various pages efficiently, remembering your preferences, and in general they can improve user experience.

Cookies are not harmful to the user's device. In the cookies that the Site generates, no personal identifying information is stored, such as, for example, credit card details. The aforementioned information, however, is encrypted and collected by them to improve the user's permanence and navigation on the Site. For example, it is useful for identifying and resolving errors, or for determining relevant related products to show the visitor during navigation.

First party cookies
The Site uses the following types of first-party technical cookies, for the installation of which no consent is required from the user but for which the obligation to provide adequate information remains:

• Navigation or session cookies: essential to allow the user to move normally within our Site and to correctly use the related services; not being stored on the user's computer, they disappear when the browser is closed;
• Functionality cookies: solely aimed at improving and speeding up navigation on the Site, through memorizing certain choices made by the user (such as preferences regarding language).

These are therefore tools used to guarantee, among other things, efficient navigation, the stability of the session, the persistence of the login throughout the session and the selected navigation country. They also serve to memorize the choices made by the user relating to the display of certain elements of the page, such as information and communication banners.

The use of technical cookies and the carrying out of the processing connected to them does not require, pursuant to current legislation, the user's prior consent.

In any case, the possibility remains for the latter to prevent the installation of technical cookies at any time through the settings of their browser, in the knowledge that such a choice could complicate, slow down and sometimes block navigation on the Site.

Third party cookies
It is possible that while a user is browsing our Site, some cookies are stored on their device which are not directly controlled and managed by Gioielleria Maiocchi A. E CSNC Milano. This happens, for example, when the user visits a page that includes content from a third-party website.

In this regard, please note that Gioielleria Maiocchi A. E CSNC Milano does not play any role in the processing of data deriving from this type of cookie, as these are simple technical intermediaries.

Third-party cookies are used to display personalized advertising on the Site and on other websites and is based on the browsing activities of each user. This type of cookie could also be used by third parties to show their products and services on the Site.

The Site also uses some types of analytical cookies through which, by way of example, the following information is collected:

• a) number of visitors, page views and navigation within the Site;
• b) effectiveness of acquisition campaigns based on the source of web traffic;
• c) details on products viewed and possibly downloaded on the Site.

These cookies, as well as the purposes for which they are used outside the Site, fall under the direct and exclusive responsibility of the third party who installs them on the user's terminal and are used to show the user advertisements in line with their interests (this is the case with third-party cookies for marketing/retargeting).

If the user wishes not to receive third-party cookies on their terminal, they can at any time, through the links below, access the information and consent forms of said third parties and exclude their receipt.

The following list shows all the cookies present on the Site , with the evidence of their specific characteristics and, in the case of third-party cookies, links to the respective privacy policies, so that the user can consciously decide whether to give consent their use and which cookies to block or delete:
- Google: https://policies.google.com/technologies/cookies
- Facebook: https://it-it.facebook.com/policies/cookies/

How to disable cookies?

On the first visit to the Site, the user can accept all cookies by clicking on the Confirm button.

In any other case and on each subsequent visit to the Site (by clicking on the following link ), the user can access this information and deny consent to the installation of cookies by clicking on the appropriate links above.

In any case, given that most browsers are programmed to accept cookies automatically, the user can choose not to receive them, especially in cases where the third party involved has not correctly provided the possibility of opting out. , by accessing the browser settings and disabling their use, according to the procedures described at the following addresses:

Internet Explorer:	http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies
Mozilla Firefox:	https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
Google Chrome:	https://support.google.com/accounts/answer/61416?hl=it
Safari:	https://support.apple.com/it-it/HT201265
Opera:	http://help.opera.com/Windows/10.00/it/cookies.html

 

To disable analytical cookies and to prevent Google Analytics from collecting data on your browsing, you can download the Browser Add-on to deactivate Google Analytics:
( https://tools.google.com/dlpage/gaoptout ).

We will store the user's preferences regarding cookies thanks to a specific technical cookie with the characteristics specified in the previous table.

For any questions regarding the use of cookies by the site, the user is invited to send a communication to maiocchi@maiocchi.it .

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COOKIE BANNER

This website uses cookies, belonging to Gioielleria Maiocchi A. E CSNC Milano or to third parties to remember your access data, collect statistics to optimize the site's functionality, offer a better browsing experience and provide marketing based on your interests ( profiling cookies).

If you click ACCEPT or close the banner, you consent to the use of these cookies.